LA VEGA

§1 General regulations

1. The owner of the Service at la-vega.com is LAVEGA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw, Juliana Ursyna Niemcewicza 17/35, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XII Economic Division of the National Court Register under the KRS number . Warszawy, XII Economic Division of the National Court Register under the KRS number 0001160235, NIP: 7011249497, REGON: 7011249497, share capital of ZŁ 5 000.00.
2. The Rules and Regulations set out the principles for the use of the Website and its functionalities and, inter alia, the type and scope of the services provided, including electronic services provided by its owner, the terms and conditions for placing orders, the technical conditions, the manner of concluding and terminating distance contracts, the terms and conditions of payment and delivery, the procedure for complaints.
3. You can contact the Seller by writing to: hello@la-vega.com or by telephone: 783870239.

§2 Definitions

1. Price – the value expressed in monetary units that the Customer is obliged to pay to the Seller.
2. Business day – a day of the week from Monday to Friday, excluding public holidays.
3. Delivery – means the delivery of the Goods to the Customer by the Seller.
4. Civil Code – the Civil Code Act of 23 April 1964.
5. Customer – an entity making a Purchase of Goods for its own consumption and acquiring rights to its ownership or intending to make a Purchase. Natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity, a legal person and an organisational unit without legal personality, to which legal capacity is granted by law – who has concluded or intends to conclude a Contract with the Seller.
6. Consumer – a natural person making a legal transaction with an entrepreneur which is not directly related to his/her economic or professional activity (definition pursuant to Article 221 of the Civil Code).
7. Offer – a proposal of Products available on the Website, including relevant information about the Product or Service. The Offer may also include instructions for use or detailed terms and conditions for the use of a feature (if available).
8. Privacy Policy – a document setting out the rules for the processing of personal data, available at https://la-vega.com/polityka-prywatnosci/.
9. Product – any Goods or Service within the meaning of Article 2(3) of the Act on Counteracting Unfair Market Practices; the Product is of a chargeable nature, unless otherwise indicated.
10. Physical product – a product which is subject to physical dispatch by post/courier or which can be collected in person.
11. Entrepreneur – a natural person, a legal person and an organisational unit which is not a legal person and to which a separate act grants legal capacity, performing a business activity on its own behalf, which uses the Website.
12. Entrepreneur on the rights of a consumer – a natural person, concluding a contract directly related to his/her business activity, when it follows from the content of this contract that the contract does not have a professional character for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
13. Terms and Conditions – these Terms and Conditions of Sale setting out the rules for the use of the Website, placing orders and the Seller’s rules for processing orders.
14. Website – the website la-vega.com, where the sale of Products by the Seller is carried out.
15. Seller – LAVEGA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Warsaw, Juliana Ursyna Niemcewicza 17 17/35, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XII Economic Division of the National Court Register under KRS no. . Warszawy, XII Economic Division of the National Court Register under the KRS number 0001160235, NIP: 7011249497, REGON: 7011249497, share capital of ZŁ 5 000.00.
16. Goods – the thing which is the subject of the contract concluded between the Seller and the Customer.
17. Contract – a mutual agreement between the Seller and the Customer setting out mutual rights and obligations.
18. Distance contract – a contract concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
19. Service – is any activity containing an element of immateriality that involves an effect on the customer or its objects that does not result in the transfer of property rights.
20. Electronic service – a service provided electronically via the Website; a service within the meaning of Article 2(4) of the Act on Provision of Electronic Services.
21. User – the entity using the Website.
22. Purchase – the transfer of ownership to the customer against payment or free of charge.

§3 Contracting principles

1. The Terms and Conditions and the Offer set out the principles of cooperation and the terms and conditions of contract performance.
2. At the very bottom of the Website, the Terms and Conditions are made available to the Customer free of charge. The content of the Terms and Conditions may be recorded by the Customer by downloading them, saving them to a medium or printing them out at any time from the Website.
3. The Customer may not place an Order using incorrect personal data, anonymously or under a pseudonym.
4. The Terms and Conditions and the Offer do not limit or exclude the rights of the Customer who is a Consumer or an Entrepreneur on the rights of a Consumer arising from the mandatory provisions of law.
5. In the event of any discrepancy between the Terms and Conditions and the Offer, the Offer shall be binding.
6. The contract is concluded as soon as you click on the button clearly indicating your wish to purchase with payment or when you expressly confirm your wish to place an order electronically.
7. Receipt of the order will be confirmed by e-mail. The contract is concluded upon receipt of the order confirmation / shipping confirmation by separate message.
8. The Customer is forbidden to provide unlawful content and is obliged to use the Website in accordance with the applicable law, the Terms of Use and good morals, taking into account personal rights and intellectual property rights, in particular copyright vested in the Seller or third parties, and in a manner that does not disrupt the functioning of the Website.

§4 Price

1. The price is the gross price and includes all taxes required by law, except where the Seller has explicitly indicated otherwise in the Offer.
2. The seller indicates that it is a VAT payer.
3. The price does not include information on delivery costs or other costs to be borne by the Customer, which will be communicated to the Customer before the order is placed.
4. The reduced price shall be the price applicable after the reduction of the price of the Product.
5. The lowest price shall be the lowest price for a Product which was in force during the 30 days prior to the introduction of the reduction and, in the case of a Product offered for sale for a period of less than 30 days, the lowest price shall be the price in force during the period from the date of commencement of offering of that Product until the date of introduction of the reduction.
6. The Seller reserves the right to make changes to the prices of the Products and to carry out and cancel promotional actions. Any changes in the prices of Products are effective from the moment they are posted on the Website and do not affect any already concluded Contracts. Promotions conducted by the Seller are not cumulative, unless the regulations of a given promotion state otherwise. Detailed information is contained each time in the terms and conditions or regulations of a given promotion.

§5 Rules of cooperation and placing orders on the Website

1. The Customer may use the Website 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays or holidays are processed on the next working day. The Seller reserves the right to temporarily shut down the Website for technical reasons.
2. The merchant uses third-party payment operators to offer online payments.
3. The Customer may choose the following forms of payment for the ordered Products:
   • by bank transfer – paid directly to the Seller’s bank account after contacting the Seller in advance. In the case of payment by bank transfer, the product will be dispatched after the transfer is received and credited to the Seller’s bank account.
   • by electronic transfer – via: Przelewy 24. In order to make the payment, the customer will be transferred to the website of the service according to the rules indicated by this service
4. The Customer is obliged to make payment immediately after placing the order, unless otherwise stated in the Offer or in the payment method chosen by the Customer.
5. In order to purchase Products through the Service, you must:
   • select the Product(s) you wish to purchase from the options available on the site by clicking on the “add to cart” button or the equivalent button;
   • After selecting the Products, the required information (e.g. Customer details, payment method, delivery method) must be indicated;
   • see information on the total price for the selected Products, including delivery and other additional costs resulting from your order;
   • accept the Terms and Conditions and the order, and make payment for the order according to the chosen payment method. Once the order has been placed, the Seller will send an order confirmation to the email provided.
6. Once the Contract has been concluded, the Vendor shall also send the terms and conditions of the Contract to the Customer, if they have not been communicated prior to the conclusion of the Contract.
7. The merchant reserves the right to refuse or cancel any order where it has been placed using: software, robot, crawler, spider or any automated system or scripted behaviour or any third party services used to place an order on your behalf.

§6 Physical product – order processing

1. If one or more items are no longer available, the customer will be informed by email that the purchase contract for the items mentioned in the email could not be concluded.
2. The product ordered by the customer will be dispatched after the customer has paid the full price including delivery costs.
3. Orders are carried out throughout Poland. Where a delivery date is given as working days, this is understood to mean all days from Monday to Friday inclusive, excluding public holidays.
4. The order is shipped outside Poland, provided that shipping to the respective country can be selected in the delivery methods.
5. The ordered Goods will be dispatched within 14 days at the latest, unless otherwise specified in the Offer.

§7 Technical conditions

1. The Customer may use the Website in accordance with applicable law and the Terms and Conditions.
2. The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying Customers’ data by unauthorised persons, therefore Customers should use appropriate technical measures to minimise the aforementioned risks.
3. In order to use the Website or place an order, it is necessary for the Customer to have:
   • a current version of a web browser supported by the manufacturer with Internet access (e.g. Opera, Mozilla Firefox, Google Chrome);
   • an active e-mail account.
4. In the event that additional technical requirements are required to use the Service or the Products, the Customer will be informed before using the Service or before placing an order for a Product.

§8 Complaint

1. The seller shall be liable for the conformity of the article with the sales contract in accordance with the principles set out in Article 43a et seq. of the Consumer Rights Act.
2. This chapter sets out the rules of liability for the conformity of performance with the Contract obliging the transfer of ownership of the Goods to the Consumer and the Entrepreneur on the rights of the Consumer for contracts concluded from 1 January 2023.
3. The provisions of Chapter XI of Book Three II of Title II of the Act of 23 April 1964 shall not apply to contracts obliging to transfer ownership of goods, including in particular contracts of sale, contracts of delivery and contracts for work being goods. – Civil Code, but only the Act on Consumer Rights. Detailed information on the aforementioned rules can be found in the Consumer Rights Act, and these Terms and Conditions are not intended to limit or change them.
4. If the Goods are not in conformity with the contract, the Customer may request that they be repaired or replaced or, in the cases specified in the Consumer Rights Act, also withdraw from the contract.
5. The Seller may make a replacement when the Customer demands a repair, or the Seller may make a repair when the Customer demands a replacement, if bringing the goods into conformity with the contract in the way chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the goods into conformity with the contract.
6. If the Goods are not in conformity with the contract, the Customer may make a declaration to reduce the price or withdraw from the contract when:
   • The Seller has refused to bring the Goods into conformity with the contract or has failed to bring the Goods into conformity with the contract
   • the non-conformity of the Goods with the contract continues even though the Seller has tried to bring the Goods into conformity with the contract;
   • the non-conformity of the Goods with the contract is such as to justify either immediate reduction in price or withdrawal from the contract;
   • it is clear from the Seller’s statement or the circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience for the Customer.
7. The customer may not withdraw from the contract if the non-compliance of the Goods with the contract is immaterial.
8. In the event of withdrawal from the contract, the Customer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall return the Price to the Customer together with the original delivery costs (up to the amount of the cheapest ordinary delivery method offered by the Seller) immediately, but no later than within 14 days of receipt of the Goods or proof of their return.
9. The Customer may lodge a complaint regarding non-compliance of the Goods with the contract by sending it to the Seller’s address indicated in the Terms and Conditions (postal or e-mail address). The complaint should contain data enabling the identification of the Customer, the subject of the complaint and the demands related to the complaint.
10. In the case of receiving an incomplete complaint which makes it impossible to consider it, the Seller shall call the Customer to supplement it under pain of leaving the complaint unprocessed. The Customer may submit a complaint using the specimen constituting Appendix No. 2 to these Terms and Conditions.
11. All complaints shall be resolved immediately, no later than within 14 days of the date of the complaint. The complainant shall receive a reply in the form of an e-mail sent to the e-mail address from which the complaint was sent.
12. Any shortcomings in the claim will be notified to the customer without delay and information will be sent to the customer on how to remedy the shortcomings in the claim.
13. The provisions of this section shall not apply to Goods which serve exclusively as a carrier for digital content.
14. The provisions of this Chapter concerning the Consumer shall also apply mutatis mutandis to contracts concluded by an Individual Entrepreneur.

§9 Guarantee

1. In addition to warranty rights, some Goods may be covered by a guarantee. In such a case, the warranty information will be specified, inter alia, in the Offer or in a separate document in accordance with the rules provided for in the Consumer Rights Act.

§10 Withdrawal from the contract

1. This chapter sets out the rules for cancellation by the Consumer and the Entrepreneur on the rights of the Consumer.
2. The Customer who is a Consumer or an Entrepreneur acting on the rights of a Consumer has the right to withdraw from the contract within 14 days subject to the provisions below. In order to exercise the right to withdraw from the contract, the Customer should inform the Seller about it by an unequivocal statement, e.g. by sending an e-mail or a letter to the address indicated in the Terms and Conditions. A template of the withdrawal form is included in Annex No. 1 to the Terms and Conditions.
3. The right of withdrawal does not apply to certain contracts, of which the Customer will be informed before the Order is placed.
4.  
5. The Customer referred to in paragraph 2 shall be liable for any diminution in the value of the Product due to the use of the Product beyond what is necessary to ascertain the nature, characteristics and functionality of the Product.

§11 Returns – Effects of withdrawal

1. If the Customer withdraws from the contract, the Seller shall be obliged to return to the Customer immediately, but no later than within fourteen days from the date of receipt of the notice of withdrawal, all payments received from the Customer, including the costs of delivery (with the exception of additional costs which may arise due to the Customer’s choice of a different delivery method than the cheapest ordinary one offered by the Seller).
2. Return address: Juliana Ursyna Niemcewicza 17 17/35, 02-306 Warsaw
3. The same means of payment used by the Customer during the original transaction shall be used to refund the payment, unless a different means of payment is expressly agreed with the Customer.
4. The Seller reserves the right to refuse to refund the payment received from the Customer until the product has been received back or until the Customer provides proof that the product has been dispatched, whichever occurs first.
5. The Customer is obliged to send the product back to the Seller or hand it over immediately, but no later than fourteen days from the day on which he has communicated his withdrawal from the contract. The deadline is deemed to have been met if the product is sent before the expiry of the fourteen days.
6. The Seller shall reimburse the Customer for the cost of delivery of the Product up to the amount of the cheapest ordinary delivery method offered in the Shop. The Seller shall not be obliged to refund the difference in delivery costs.
7. The seller does not bear the return postage costs if the contract is cancelled within 14 days.

§12 User panel

1. The Seller may create a User Account for the Customer, i.e. an individual panel launched on behalf of the Customer by the Seller in order to use the Seller’s Products after the Customer registers and concludes a free contract for the creation and maintenance of a User Account, hereinafter referred to as Account. The agreement for the creation and maintenance of a User Account is concluded for an indefinite period of time.
2. The Customer may create a User Account after registering on the Website, hereinafter referred to as Account. The contract for the creation and maintenance of a User Account is concluded for an indefinite period of time.
3. The Customer may not have several User Accounts or share a User Account with third parties.
4. The Seller sends information about the User Account to the e-mail address indicated by the Customer. The Customer shall establish an individual password for the Account. The Customer is obliged to establish an individual password also in the event that a password is automatically generated by the system for the purpose of registering the User Account. After the registration of the Account, the Customer shall immediately set up a new password.
5. The Customer may request the deletion of the Seller’s User Account by e-mail or by any other means accepted for communication with the Seller with 14 days’ notice without stating a reason.
6. Deletion of a User Account may result in the loss of access to the Products made available under the User Account.
7. The Seller may terminate the contract for the creation and maintenance of the User Account:
   • for important reasons with 14 days’ notice (applies to a Customer who is a Consumer or Entrepreneur on the rights of a Consumer). Valid reasons include, in particular, the Customer’s violation of the provisions of the Terms and Conditions or legal regulations, as well as the Customer’s undertaking of actions contrary to good morals;
   • without stating a reason with immediate effect (applies to a Customer who is not a Consumer or an Entrepreneur with consumer rights).

§13 Image

1. The Customer is aware that his/her image made available by him/her as part of his/her cooperation with the Vendor may be processed by the Vendor, including recording and disseminating it for educational and archiving purposes and for purposes related to the performance of the Contract.
2. By switching on the camera during the online transmission (webinars/online meetings) or by otherwise making his/her image available to the Vendor, the Customer consents to the Vendor recording, using and disseminating his/her image in the form of photographs/recordings of the online transmission/co-operation for the purposes indicated in paragraph 1.
3. Processing of the Customer’s image for marketing and promotional purposes requires separate consent.
4. The image referred to above may be used for various forms of electronic processing, framing and composition, as well as juxtaposed with images of other persons participating in the online transmission, while the film and sound recording featuring it may be cut, edited, modified, added to other materials created as part of the Seller’s activities. Consent covers all forms of publication.
5. The client may not record, use or distribute the image of other participants/leaders without the prior consent of the aforementioned persons.

§14 Copyright and licences

1. All materials made available by the Seller, including Products, photographs, texts, graphics, multimedia and trademarks are works within the meaning of the Act on Copyright and Related Rights, subject to legal protection.
2. Copyrights to the aforementioned materials are held by the Seller or another entity from which the Seller has obtained a relevant licence. The materials may also be used by the Seller on other legal bases.
3. Any materials made available by the Seller may be used by the Customer only for his/her own use, unless otherwise stated in the Offer. No further distribution, making available, ripping or downloading in any way whatsoever of the materials outside the scope of permitted use is authorised.
4. The Seller grants the Customer a non-exclusive licence, without the right to grant sub-licences and without territorial restrictions. The time limitations are based on the Offer or on these Terms and Conditions. The remuneration for granting the licence is included in the price.
5. The customer has the right to use the materials in the following fields of exploitation:
   • recording and multiplication of the work – production of copies of the work by a specified technique, including printing, reprography, magnetic recording and digital technique for one’s own use
   • the marketing, lending or leasing of the original of the Physical Product,
   • disseminate the work in a manner other than that specified in point b – public performance, exhibition, display, reproduction, broadcasting and re-broadcasting, as well as making the work available to the public in such a way that everyone can access it from a place and at a time individually chosen by them.
6. In the event of an infringement of the prohibition referred to in this paragraph, including copyright infringement, the Seller shall be entitled to claim damages and compensation from the Customer. The Customer may incur civil or criminal liability in the aforementioned respect.
7. The Seller has the right to update the Products from time to time.
8. The provisions of the RP shall apply to these Rules.

§15 Final provisions

1. During the period of force majeure, the contractual parties shall be exempted from any liability for non-performance or improper performance of the contract, as long as the circumstances of the force majeure constitute an obstacle to the performance of the contract. The above shall also apply in the period immediately preceding or following the occurrence of the force majeure, if only during the period indicated does the force majeure effect hinder the performance of the contract.
2. Force majeure” shall mean an event of a sudden or natural character, independent of the will and action of the Parties, which could not have been foreseen and could not have been prevented, in particular events such as floods, war, acts of terror, the introduction of a state of emergency.
3. If the Customer is from outside the Seller’s country, the Customer should inform the Seller of this fact, indicating his/her place of residence/site, so that the tax can be settled in accordance with the applicable regulations.
4. In the context of using the Products, it is prohibited to act in a manner contrary to the law, good morals or infringing the personal rights of third parties, or to provide information of an unlawful nature.
5. Amicable handling of disputes and complaints. The consumer can turn to:
   • a permanent amicable consumer court to resolve a contractual dispute;
   • provincial inspector of trade inspection with a request to initiate mediation proceedings for an amicable settlement of a dispute between the Customer and the Seller;
   • the county (municipal) consumer ombudsman or a social organisation whose statutory tasks include protecting consumers in order to obtain help with a contract;
   • or has the right to use the ODR platform. The platform serves to resolve disputes between consumers and traders http://ec.europa.eu/consumers/odr.
6. The Seller reserves the right to amend these Terms and Conditions for important reasons, including, in particular, amendments to the provisions of law to the extent that such amendments force the Seller to also amend the content of these Terms and Conditions, in particular amendments to the provisions of the Civil Code, the Act on Consumer Rights, the Act on Provision of Electronic Services, as well as pursuant to the applicable decisions of UOKIK, PUODO or court rulings to the extent corresponding to the issued decisions/orders and in the event of a material change in business factors, provided that there is a cause-and-effect relationship between the above-mentioned changes and the change in the costs of providing services. In the event of a material change in business factors, provided that there is a causal relationship between the aforementioned change and a change in the costs of provision of services by the Seller.
7. The applicable law shall be Polish law, subject to paragraph 9.
8. The competent court shall be a Polish court subject to paragraph 9.
9. In the case of a Customer who is a consumer, the provisions of the Terms and Conditions do not deprive the consumer of the protection afforded by the provisions of the law of his or her country of habitual residence, which cannot be excluded by contract. In the event that the provisions that apply in the consumer’s country are more favourable to the consumer and these provisions cannot be excluded by contract, they shall apply in the contract concluded between the Customer and the Seller.
10. The rules concerning the processing of personal data are regulated in the Privacy Policy.
11. The regulations are effective as of 2025-05-15.

§16 Other provisions for entrepreneurs

1. The provisions of this paragraph apply to the Entrepreneur who is not a Consumer Entrepreneur.
2. The court competent to resolve disputes arising between the Seller and an Entrepreneur who is not an Entrepreneur on the rights of the consumer is the competent court for the seat of the Seller, excluding Article 46 § 2 of the Civil Procedure Code Act.
3. The Seller is entitled to terminate the contract with immediate effect for Entrepreneurs who are not Entrepreneurs with consumer rights. To this end, the Seller shall send the Entrepreneur a statement on the termination of the agreement to his or her e-mail or postal address. The Entrepreneur waives any claims in this respect.
4. The Seller shall not be liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur under the rights of a consumer.
5. Entrepreneurs who are not Entrepreneurs with rights as consumers are excluded from any warranty liability for physical and legal defects in the goods sold. Entrepreneurs who are not Entrepreneurs with rights as consumers are obliged to inspect the goods upon receipt and make any comments directly upon delivery.
6. Entrepreneurs who are not Entrepreneurs with consumer rights do not have a right of withdrawal.
7. The provisions of these terms and conditions regarding returns and complaints are excluded for the Entrepreneur.
8. The liability of the Seller to an Entrepreneur who is not a Consumer Entrepreneur shall be limited to twice the Seller’s remuneration for the completed Contract, unless the damage was caused intentionally.

Annex 1.

MODEL WITHDRAWAL FORM

Fill in the form if you wish to withdraw from the Contract.

Date and city:

Your name:
Your address:
Your email:
Your phone:

LAVEGA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Juliana Ursyna Niemcewicza 17 17/35
02-306 Warszawa

Withdrawal from the contract

I withdraw from the contract dated:
Order number:

Annex 2.

COMPLAINT FORM

Fill in the form if you wish to make a complaint about the non-conformity of a Product with the Contract.

Date and city:

Your name:
Your address:
Your e-mail:
Your telephone:

Order number:
Date of order:

LAVEGA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Juliana Ursyna Niemcewicza 17 17/35
02-306 Warszawa

Reporting a complaint

I am informed that the goods I have purchased are not in conformity with the contract.

Concerning the product:
The non-conformity was found on:
The non-conformity of the Product is:
In view of the above, I request:

Annex 3.

NOTIFICATION OF ILLEGAL CONTENT

Fill out the form if you wish to report illegal content, infringing content and harmful content published through the la-vega.com platform, including in particular: content promoting terrorism, depicting child sexual abuse, spreading racism and xenophobia, infringing intellectual property rights, cyberstalking, selling counterfeit or substandard products, infringing consumer protection rights, illegal use of copyrighted material, illegal offering of accommodation services and illegal sale of live animals.

Date and city:

Your name:
Your address:
Your email:
Your phone:

LAVEGA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Juliana Ursyna Niemcewicza 17 17/35
02-306 Warszawa

The URL or URLs of content you consider to be illegal:

Which content on the site is illegal (indicate exactly):

Justify the application:

I declare that I have a good faith belief on the part of the person or entity on whose behalf I am making the notification that the information and allegations contained therein are correct and complete.